I was fifteen. I was alone during my first shift at my first job (small photo studio)
a woman came in and asked for passport photos in black and white.
I explained to her that we no longer did bw passport photos and only color,
which were up to specs with government regulations. After I took them,
and she came back, she proceeded to yell at me for them not being in black and white,
even though she had agreed to color before I took them This is in front of a line of,
customers behind her who’d witnessed the whole thing.
Because it was still a perfectly good product and I had just started the job,
I wasn’t allowed to just refund her and be done with it.
After fifteen minutes of her refusing to stop yelling at me, I started to cry.
An older gentleman in the line walked up to her, handed her a refund from his own pocket,
and told her to get out and stop mocking a fifteen-year-old for doing her job.